Refund Policy

Last modified: Nov 9, 2022

INTRODUCTION OneKind.25 LLC dba cocokinda (“cocokinda”, “we”, “our”, or “us”) offers a 45‑day satisfaction guarantee for orders placed at www.cocokinda.shop. By placing an order, you agree to this Refund Policy.

45‑DAY SATISFACTION GUARANTEE If you are unsatisfied with your purchase from our official website, you may submit a refund or replacement request within 45 days of your purchase date. This guarantee only applies to items bought from authorized sales channels. Purchases from unauthorized sellers are not covered.

RETURN & REFUND ELIGIBILITY

  • Return requests must be submitted within 30 days of delivery. Items can be new or gently used. We do not offer direct exchanges; please return for a refund and place a new order.
  • Original shipping fees and taxes are non‑refundable.
  • Gift cards, trial‑size items and free promotional gifts are final sale and cannot be returned or refunded.
  • Products purchased from retail stores or third‑party marketplaces are subject to the original seller’s return policy.

HOW TO FILE A RETURN REQUEST Email us at [email protected] with:

  1. Order number
  2. List of items for return
  3. Proof of purchase
  4. Product photos if requested

You are responsible for return shipping costs; we do not provide pre‑paid return labels. Return goods must be sent to our mailing address: 660 4th St. #176, San Francisco, CA 94107, United States.

Once we receive and inspect your return, we will process your refund to your original payment method within 7‑10 business days. Bank processing delays may apply.

DAMAGED / INCORRECT ORDERS Contact us within 7 calendar days of delivery with your order number and clear photos of packaging and defective items. We may offer replacement, store credit or partial refund for valid claims.

ORDER CANCELLATION Order cancellation is only allowed before shipment. Once shipped, please follow our return process after you receive the package.

SUBSCRIPTION EXCLUSIONS Active‑term membership/subscription fees cannot be refunded. You may disable auto‑renewal to avoid future charges.

EU CUSTOMERS Per EU consumer rules, unsealed cosmetic products are not eligible for withdrawal rights. Contact support for damaged‑item assistance.

POLICY UPDATES We may update this refund policy at any time. Changes take effect upon publication on our website.

CONTACT US Email: [email protected] Mailing Address: 660 4th St. #176, San Francisco, CA 94107, United States